Frequently Asked Questions
✂ Are your items handmade?
Most of our pieces are handmade or assembled by hand. Some pieces are customized and modified from different components.
⌛What are order processing time?
Orders are processed within 1-5 Business days (Exclusion the weekends and holidays).
🚚What is your return policy?
We do not offer refunds, however we offer exchanges. If your item arrives damaged, please contact us within 7 days of delivery via the contact us form with clear photos so we can arrange a replacement or exchange.
📝Do you do custom orders?
At this time, we are not accepting custom orders.
📦Do you do offer free shipping?
Yes! We offer free shipping on orders over $150.
If you have more questions, feel free to reach out - we’re always happy to help.
Contact us at:
Info@bykarenashop.com
(800)-928-4230
or
Fill out a contact us form ❤️